FAQs


How does my purchase help Canadian veterans?

We are delighted to be working in partnership with True Patriot Love and Invictus Games Foundation. Both of them aim to support, promote and better the lives of those who have served your country. Your purchase will help to ensure support for wounded, injured and sick servicemen and women of today and their families. 

Profits will also go to other  charities which support former servicemen and women across Canada and the rest of the Commonwealth and we are honored that the 25cm Soldier Silhouette is manufactured and packaged by veterans.

How much does shipping cost and how long will it take?

Shipping for life-size Soldier Silhouettes takes 4 weeks and is included in the price. For the 25cm version shipping is also included in the price and will take 2-3 weeks maximum.

I don't have a credit card to pay with. Will this be a problem?

Our payment system accepts both credit and debit cards so there should be no issue with payment.

 Where do you deliver to? 

We want as many people as possible to be able to support veterans and wounded, injured and sick serviceman so we ship to the entire USA.

What taxes are applied to my purchase?

Any and all taxes are automatically calculated. We ship from the UK so on larger items there may be import duty when you receive the goods. 

I made an order but I want to change it. What can I do?

Make sure you contact us within 24 hours or we may be unable to change the order. 

How do I find out more information?

You can also find out more information on our site at www.therebutnotthere.com or by subscribing to our mailing list or following us on social media. This way you can find out about more key project dates.