Returns and Refunds


Return and Refunds


Our policy lasts 30 days and is for damaged or faulty goods only. If 30 days have gone by since your receipt of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an order number and order confirmation along with a returned product.

Please do not send your purchase back to the manufacturer. Send it to:
Remembered
33 Ranelagh Gardens
Royal Hospital Chelsea
Royal Hospital Road
London
SW3 4SR

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you cancel your order before shipping we will process a refund within 14 days of this being cancelled. We will inform you if the item has already shipped in which case you should proceed with a return.


Late or missing refunds (if applicable)
Please only do the following once you have received confirmation of a refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@tbnt.org.uk.


Exchanges (if applicable)
We do not operate an exchange policy but if you receive damaged goods please contact us and we will assess how best to progress the situation and ensure you are satisfied.

Shipping
To return your product, you should mail your product to: 33 Ranelagh Gardens London GB SW3 4SR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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